3rd Line Support - MSP

Salary:£35-45k

Specialisms:IT Support & Cloud Roles

Job type:Permanent

Location:Suffolk

Job ref:214149

Post Date:17.12.25

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Meet Our Recruiter

Leigha Caine

Head of Delivery

07552 737 376

Leighacaine@Cloudscopegroup.com

About the Role

3rd Line Support Engineer – MSP

Outskirts of Ipswich £35,000 – £45,000

Are you the go-to engineer when issues get complex?

CloudScope is working with a well-established Managed Service Provider on the outskirts of Ipswich to recruit an experienced 3rd Line Support Engineer. This role is ideal for a senior technical professional who enjoys tackling complex problems, improving infrastructure, and acting as a technical escalation point within a busy MSP environment.

As a 3rd Line Engineer, you’ll sit at the top of the support function, working on advanced technical issues, project delivery, and system improvements across a diverse client base. You’ll collaborate closely with the Technical Lead and Service Desk, while also mentoring junior engineers and helping raise technical standards across the business.

This is a hands-on technical role with genuine influence, your expertise will shape how systems are designed, supported, and improved.

In this role, you will:

Act as the final escalation point for complex technical issues
Design, maintain, and optimise client infrastructure environments
Deliver and support projects including migrations, upgrades, and security improvements
Provide advanced support across Microsoft 365, Azure, Windows Server, and virtualised environments
Troubleshoot networking issues involving firewalls, switches, VLANs, and VPNs
Maintain documentation, standards, and best practices across client systems
Support and mentor 1st and 2nd line engineers
Work with service management platforms to ensure SLAs and quality standards are met
Carry out on-site client work where required
Participate in an out-of-hours rota on a planned basis

You’ll be trusted to own problems end-to-end and deliver solutions that genuinely improve client environments.

We’re looking to speak with candidates who have:

3+ years’ experience in an IT Managed Service Provider (MSP) environment
Strong expertise in Microsoft 365, Azure, Windows Server, and virtualisation (Hyper-V / VMware)
Solid networking knowledge (firewalls, switches, routing, VLANs, VPNs)
Experience delivering technical projects and complex troubleshooting
Confidence mentoring junior engineers and influencing technical decisions
Excellent communication skills with both technical and non-technical stakeholders
A full UK driving licence and willingness to attend client sites when needed

Interested? Apply now or contact CloudScope for a confidential discussion. This is an excellent opportunity to join a growing MSP where senior engineers are valued, trusted, and given real scope to make an impact.

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