2nd Line Support

Salary:£30-36k

Specialisms:IT Support & Cloud Roles

Job type:Permanent

Location:Norfolk

Job ref:CS740

Post Date:04.12.25

Apply Now Create Job Alert

Scroll

Meet Our Recruiter

Leigha Caine

Head of Delivery

07552 737 376

Leighacaine@Cloudscopegroup.com

About the Role

2nd Line Support Technician | Norwich Outskirts | £30,000 to £36,000

Tired of being buried under a mountain of password resets at an IT provider that promises project work but only ever delivers endless firefighting?

If you are an IT support professional, you know the burnout of the typical technical grind. You want to take the lead on infrastructure upgrades, influence client IT strategies, and get hands-on with cloud migrations, but instead, you are stuck clearing a chaotic helpdesk queue with zero time or support for actual career progression.

There is a far more supportive infrastructure to build your technical career upon.

We are partnering with an ambitious and values-driven Digital Services Provider on the outskirts of Norwich that actually protects its technical team from burnout. They believe in structured workloads and giving you the space to specialise. Here, you will not just be another ticket-closer; you will work on major IT infrastructure projects, act as a technical lead, and enjoy a genuine work-life balance that allows you to leave work at work when the day is done.

The Benefits

Unmatched Work-Life Balance: Start with 33 days of holiday scaling upwards with service, a buy and sell holiday scheme, flexible working options (including one day a week from home post-probation), and a fully funded social calendar.
Health and Well-being First: Full Vitality private health insurance, Aviva Smart Health with 24/7 digital UK GPs, free flu jabs, short-term sick pay, income protection, and free access to a confidential personal life coach.
Continuous Reward and Growth: Frequent salary reviews, monthly Notable awards with prizes, tailored technical development plans to help you carve out niche specialisms, and an electric car scheme after twelve months.

The Role

Working across diverse SME environments, you will provide critical remote and on-site support for networks, servers, and cloud systems. You will execute Office 365 migrations, deploy SharePoint, configure network switches and firewalls, and manage Active Directory and Azure AD environments. Beyond daily troubleshooting, you will have the opportunity to step up and take the technical lead on projects, shape long-term client IT strategies, and implement technologies like Microsoft Intune and Acronis backups.

Are You the Right Fit?

To thrive in this environment, you need a strong, structured approach to problem-solving and excellent client-facing communication skills. You must be confident supporting Windows operating systems (Win10, Win11, Server 2012–2022), Office 365, Active Directory, and basic networking configurations (routers, firewalls, VPNs). Two or more years of experience supporting SMEs within a Managed Service Provider (MSP) or outsourced IT setting is highly advantageous. Because on-site client visits are required, a full UK Driving Licence is absolutely essential. Valid Right to Work in the UK is required.

The Next Step

At CloudScope Group, we do not just fill seats; we open doors to better careers. If you are ready to trade a chaotic helpdesk for a structured, project-driven IT role where your development actually matters, let’s have a low-pressure conversation today.

Apply Now Create Job Alert

More jobs from this recruiter

View All

Operations Support Administrator

Norfolk

£26,500 to £28,000

Tired of being treated as just a receptionist in a dull office where you are expected to juggle admin, facilities, and health & safety with zero support, recognition, or progression? If you are an experienced operations or administrative professional, you know the frustration of an unappreciated support role. You want to take ownership of an office space, handle diverse responsibilities, and be a valued core part of the team, but instead, you are stuck in a chaotic environment that offers absolutely no clear path for personal development or work-life balance.

Senior Digital Marketing Executive

Norfolk

£34-38k

Exhausted by juggling disjointed marketing campaigns for an agency that expects senior results without providing any strategic support or work-life boundaries? If you are a senior digital marketing professional, you know the burnout that comes with chaotic commercial environments. You want to drive quantifiable returns across SEO, PPC, and social media, but instead, you are stuck firefighting unrealistic client demands late into the evening and battling for the basic resources you need to actually execute your strategies.

Junior Digital Marketing Executive

Norfolk

£26,500

Finding it difficult to launch your digital marketing career because most entry-level roles offer plenty of basic admin but absolutely no strategic training or progression? If you are an aspiring digital marketer, you know how hard it can be to find an employer who genuinely invests in your development. You want to learn the mechanics of SEO, PPC, and digital strategy, but instead, you might feel stuck handling repetitive tasks with no clear roadmap for your future.

Project Manager - Digital/ Web

Norfolk

£30-38k

“Drowning in unmanaged scope creep and chaotic timelines because your current agency prioritises saying 'yes' to clients over having an actual delivery strategy?” If you are a digital project manager, you know the exhausting reality of working without boundaries. You want to deliver brilliant websites, keep budgets on track, and bridge the gap between clients and developers, but instead, you are left firefighting miscommunications and sacrificing your evenings to keep poorly scoped projects afloat.